Terms & Conditions

If you access and use this Web site www.wookimsurrey.com, you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

  • General
    • All products and services of Woo Kim Surrey Taekwondo ("WKST") and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
    • The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
    • The information, material and content provided in the pages of the Site (the "Information") may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.
  • Internet E-Mail
    • Any unprotected E-Mail communication over the Internet is, as with communication via any other medium (e.g. cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration.
  • No Endorsements
    • No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
  • Links/Software
    • Links from or to web sites outside the Site are meant for convenience only. WKST does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and WKST will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and WKSTis not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
  • Payment for Products & Services
    • All Credit Cards will be processed in Canadian Dollar at the time of payment.  WKST is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.


Refund / Cancellation Policy

Services

  • Private Training
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed.
    • Any sessions missed with less than 24 hours notification are forfeited.
    • If you have not already paid for the session, your account/card will be charged for the full amount of the session.
    • If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
      • Additionally, reserved time slots may be lost if payment is not made in a timely manner.
  • Registered Programs
    • Pre-paid classes are refundable
    • If you are unable to attend a program due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us prior to your session start date. However we do charge a 30% cancellation fee. This cancellation fee may be avoided if you opt for a service credit instead of a refund.
      • NOTES: Service credits are valid for 60 days only!
    • If we are notified after your session begins, we can only give you a credit towards another program. This credit is nontransferable and accounts for only the sessions remaining in your program at the time you requested cancellation.
      • There is no cash refund.
      • There is no refund for merely changing your mind!
      • We are here to get you results and these results cannot be achieved if you fail to attend the program at the time you requested cancellation.
      • This is not negotiable.
  • Individual Classes
    • If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different group. However, this cannot be guaranteed.
    • Any classes missed without 24 hours notification are forfeited.
    • If you have not already paid for the class, your account/card will be charged for the full amount of the session.
  • Promotion Tests, Events and Camps
    • Cancellation - 48 Hours of notice is required for camp or program cancellations. Any cancellations by an athlete or team with 48 or more hours of notice will be processed and a $25.00 administration fee per athlete will apply.
    • If a Promotion Test is missed or Failed there will be no refund and is not negotiable. Upon the event that a Promotion Test is missed due do circumstances known or unknown a Make up Test Schedule will be provided by WKST at a later date to ensure that the Promotion will occur. Upon the even of a failure a make up test may or may not be offered do to the possible requirement of additional sessions in order to obtain the required skills for full promotion. This is determined on a case-by-case basis by our administration.

Products

  • Fitness Equipment and Accessories
    • May be returned within 14 days for exchange only. Returns are valid only for products that have not been opened, used or damaged.
    • Products which are defective or damaged upon arrival may be returned immediately for exchange.
      • Some products may need to be shipped directly to the manufacturer. This will be stated on the product package or instruction insert. Should you be unsure if this is the case, please contact us using the information at the bottom of this page
    • Customers are responsible for all shipping charges on exchanges or refunds.
    • Refunds are only available when an equivalent replacement in unavailable and customer does not wish to exchange for another product
  
 
 
 
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